Complaints Procedure

To forward complaints regarding the intermediation performed by Howden Insurance Brokers AB, Howden Insurance Brokers West AB and Howden Insurance Brokers South AB, please contact Knut Rabe, who is responsible for complaints handling:

Howden Insurance Brokers AB
Att: Knut Rabe
Linnégatan 2, SE-114 47 Stockholm

Email: krabe@howden.se
Tel: +46 (0)8 545 670 20

It is free of charge to forward complaints and Howden will handle any complaints with due care.  

Please ensure that all complaints include your name and full contact details. Copies of all relevant documentation should also be provided. It is preferred that complaints are submitted in writing; however, if this is not possible, please call us on the number above.

Complaints shall be handled objectively, with efficiency and due care. Responses shall be expressed clearly in order to be easily understandable. Complaints shall be responded to in writing, as soon as possible. If Howden is unable to respond to a complaint within 14 days of its receipt, Howden shall contact the plaintive to explain the cause of the delay and advise when a response can be expected.

If a dispute arises between a consumer and the Company, this can be tried by a Swedish General Court. As a consumer, you can also have your dispute reviewed by The National Board for Consumer Complaints (Allmänna reklamationsnämnden, ARN).

Howden and its insurance intermediators are insured under a legally required Professional Indemnity insurance. The insurance policy provides coverage for Howden’s liability to its clients. 

The Professional Indemnity Insurance is issued by:

Ryan Specialty Group Sweden AB (RSG) Reg.no: 556741-6572
Ingmar Bergmans Gata 2, SE -114 34 Stockholm.

Phone: +46 (0)8-410 268 80
E-mail: info@rsgsweden.com
Web: www.ryansg.com

Clients who has been affected by a damage or a financial loss and consider this is due to an act by Howden, have the
possibility to apply to RSG directly for compensation. Claims for damages shall be notified Howden within reasonable time after the damage was noticed or should have been noticed. If such notification has not been made within reasonable time, or not appealed within 10 years from the insurance intermediation, the right to claim for damages is precluded. 
 
Maximum limits of liability for Professional Indemnity as regards to insurance intermediation provided by:

  • Howden Insurance Brokers AB, 3,750,000 per claim and 3,750,000 in the annual aggregate.
  • Howden Insurance Brokers South AB, €2,500,000 per claim and €2,500,000 in the annual aggregate.
  • Howden Insurance Brokers West AB, €2,500,000 per claim and €2,500,000 in the annual aggregate.